Customer Satisfaction | Delivery | Privacy Policy | Security

CUSTOMER SATISFACTION POLICY
Our number one priority

Hogue Grips will do everything within reason to assure a happy customer. If you ever have a problem please do not hesitate to contact us. If our staff is not able to take care of you to your satisfaction please ask to speak to Aaron or Patrick Hogue. Hogue Grips values your business very much and welcomes any input on how to serve you better. Write us; it's rewarding to read the good, and helpful to read the bad (not that we ever get any bad!).

Hogue Grips as a general policy will (among other things):
Refund your money. If you are not satisfied with a Hogue product purchased from us, for any reason, return it to us within 30 days.
Promptly replace any defective Hogue product or one mistakenly ordered wrong.
Promptly replace any Hogue product that may be damaged inadvertently within 30 days of your purchase.
Replace any missing hardware free of charge even if you lost it.
Provide technical advice and help as needed.
All Hogue Products are supplied with appropriate hardware and complete installation instructions when needed.

Please do not hesitate to call with any questions or problems.

We ship most items from stock within two days. Normally the most popular wood grip styles are in stock. But because of the many variations available, many wood grips are made to order and shipped within 45 days. Special order woods are available according to the supply of wood, and depending on our supply, delivery of special woods may take several months. Checkered grips, depending on our workload can, at times, take several months. We strive to provide the exact wood grip you want in a reasonable amount of time. If you are in a hurry we may be able to substitute a similar style, wood or option and ship immediately from stock. Please mark "O.K. to substitute wood or options" on your order or call in your order to find out what is in stock at the time.

Our Privacy Policy
We consider the information you choose to share with us personal and confidential. We will not sell any of your information without your express consent. Any information gathered from our site will be used in an aggregate and anonymous fashion.

Return Policy
Your satisfaction is very important to us. If you are unhappy with your purchase, please contact us right away. Email us at info@getgrip.com or call us at 800-438-4747.

Contests and Surveys
We may from time to time encourage visitors to participate in online contests and surveys that ask participants for contact information, demographic and entertainment interests information. We may use contact data from our surveys to send the user information about our company or promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings. Under no circumstances may anyone under the age of 13 participate in any contest or survey. Users 13 and over, but under the age of 18, should ask their parent’s permission before participating in any contest or survey.

Cookies
Our sites use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. Cookies are also used to keep track of your shopping cart and to make sure you don't see the same ad repeatedly. Most internet browsers allow you to control the kind of cookies you automatically accept or whether you accept cookies at all. Please refer to your Internet browser’s instructions for instructions on disabling cookies.

Guaranteed Secure Transactions

We understand your concerns about Internet security and because we share your concerns we employ the latest technology in our online ordering process – one that lets you shop and order with confidence. And we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions.

Our site employs the latest version of Secure Socket Layer Technology (SSL)
to encrypt your information to ensure the highest security. Because we use some of the most sophisticated commercially available security software, it is extremely unlikely that any personal information that you transmit to us will be misappropriated.

To check that your browser is in secure mode, check that a "lock" or a "key"
icon is displayed in the lower left-hand corner of your browser window. You
can also check by looking at the URL bar on top of your browser. This line
will typically show the first characters as "https" when a secure connection
has been established rather than "http" which indicates a connection that is
not secured.

Security: Watching It Work
The most popular Web browsers, Internet Explorer and Netscape Communicator (aka Navigator), use clear visual symbols to let you know whether or not they are in secure mode. The symbols are displayed either at the bottom left or bottom right of your browser window. You can refer to the following chart to see which symbols are used with your browser.

Browser	Standard (Non-Secure) Symbol	Secure Symbol
Netscape 1.x, 2.x, 3.x
Netscape 4.x
Internet Explorer (all versions)	No Symbol

In the rare instance that an unauthorized person obtains your credit card
information and uses it, by federal law, you are only liable for the first
$50. In any instance where you have discovered or suspect fraud, you need to
contact your credit card companies immediately. Because we are so confident
in our security measures, we will reimburse you for the $50 not covered by
your credit card company. That's our security guarantee. And for you, it
means there is no risk shopping with us